Privacy Policy

This policy explains what personal information The Wine Cellar and The Food Cellar collect when you use this website, buy from us, book an event or join the Wine Club, why we collect it, who we share it with, and the choices and rights you have.

Who we are

The Wine Cellar and The Food Cellar are run by Campbell Moore Ltd, The Milestone, Peel Road, Douglas, Isle of Man, IM1 5ED. We are the controller of the personal information described in this policy.

We handle personal information in line with the Isle of Man's data protection law, the Data Protection (Application of GDPR) Order 2018. [Add our registration number with the Isle of Man Information Commissioner, if we have one.]

What we collect

When you create an account or place an order: your name, email address, telephone number, delivery and billing addresses, what you ordered, whether you chose delivery or collection (and the collection day), and any notes or gift message you add.

When you pay: payments are taken by our payment provider, Worldpay, on their secure payment page. We never see or store your full card number. If you choose to save a card (for example for Wine Club cases), Worldpay keeps it and gives us a reference we can use to take later payments you have agreed to.

When you book an event or tasting: the name and email address of each guest, if you give them, so tickets can be sent to the right people.

When you apply to join the Wine Club: your contact details, any notes you give us, your agreement to recurring payments, and a record of the cases and payments made.

When you sign up for our emails: your email address, which lists you have joined, when you agreed, and when you unsubscribe.

When you save tasting notes: the notes you write about wines and products.

When you browse the website: the pages you visit, how you arrived (for example from a search engine, one of our emails or a QR code), the type of device and browser, and the country you are browsing from. We store your IP address only in a shortened form, so it cannot identify your connection.

When you confirm your age: the date of birth you enter in our age check is checked in your browser and is not sent to us. We only remember that you passed.

Why we use it

• To take and fulfil your orders, bookings and Wine Club cases, including delivery, collection and payment. We need this information to carry out our contract with you.
• To send you emails about your orders, bookings and account, such as confirmations, receipts, tickets and collection reminders. These are part of providing the service you asked for.
• To send you newsletters and offers, only if you have asked to receive them. Every newsletter has an unsubscribe link, and you can change your choices at any time.
• To run and improve the website: understanding which pages are used, which emails and campaigns bring visitors, and what people add to their baskets. We do this in our legitimate interest in running the business well, using only our own website analytics. We do not use advertising networks or sell your information.
• To meet our legal obligations, such as keeping financial records and checking that people buying alcohol are over 18.

Cookies

Cookies are small files a website stores in your browser. We only use our own cookies. We do not use advertising or third-party tracking cookies.

Cookies the website needs to work:

• Session - keeps you signed in and remembers your progress through checkout. Deleted when you close your browser.
• shop_cart_token - remembers your basket. Baskets nobody has used for 30 days are cleared.
• shop_note_token - links tasting notes you save without an account to your browser. 90 days.
• age_verified - remembers that you have confirmed you are over 18. 30 days.
• remember_customer_token - only if you tick "Remember me" when signing in. Keeps you signed in for 2 weeks.

Analytics cookies (our own):

• ahoy_visit - groups the pages you view in one visit. 4 hours.
• ahoy_visitor - lets us tell a returning visitor from a new one. 2 years.

The information these analytics cookies collect stays with us. You can block or delete cookies in your browser settings. The website will still work if you block the analytics cookies, but blocking the others will stop your basket and sign-in from working.

When you pay, Worldpay's payment page may set its own cookies, which are covered by Worldpay's privacy notice.

Who we share it with

We only share your information with companies that help us run the business, and only what they need:

• Worldpay - to take card payments and keep saved cards.
• Amazon Web Services - to send our emails and to store files such as product photos.
• [Our website hosting provider] - the servers that run this website and its database.
• Delivery partners - your name, address and telephone number, when your order is delivered by a courier rather than our own van. [Remove if all delivery is our own.]

Some of these providers may process information outside the Isle of Man, for example in the UK, the European Economic Area or the United States. Where they do, we rely on the safeguards required by data protection law. [Confirm with each provider.]

We may also share information where the law requires it, for example with Isle of Man Customs and Excise or the police.

Emails we send

Links in our emails go through our website first, so we can see which emails and links are useful. We record that a link was clicked. We do not track whether an email has been opened.

How long we keep it

• Orders and payments - [6 years] after the order, to meet our accounting and tax obligations.
• Your account - until you ask us to close it.
• Unused baskets - cleared after 30 days without activity. We keep anonymous totals for our records.
• Tasting notes saved without an account - deleted 90 days after they were last changed.
• Website analytics - [period].
• Email list choices - while you are subscribed. If you unsubscribe, we keep a record of that so we do not email you again.

Your rights

You have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct anything that is wrong;
• ask us to delete your information, where we no longer need it or are not required to keep it;
• object to us using your information for our legitimate interests, including analytics;
• ask us to restrict how we use it, or to give it to you in a portable format;
• withdraw your consent at any time, for example by unsubscribing from our emails.

To use any of these rights, contact us using the details below. We will reply within one month.

If you are not happy with how we have handled your information, you can complain to the Isle of Man Information Commissioner at www.inforights.im. We would appreciate the chance to put things right first.

Contact us

Campbell Moore Ltd
The Milestone, Peel Road
Douglas
Isle of Man
IM1 5ED

Email: sales@thewinecellar.im
Telephone: 01624 611793

Changes to this policy

We may update this policy from time to time, for example when we add a new service or change a provider. The date at the top of this page shows when it was last updated.